Usefulness and relevance
| Characteristic Name: | Usefulness and relevance |
| Dimension: | Usability and Interpretability |
| Description: | The data is useful and relevant for the task at hand |
| Granularity: | Information object |
| Implementation Type: | Process-based approach |
| Characteristic Type: | Usage |
Verification Metric:
| The number of tasks failed or under performed due to the lack of usefulness and relevance of data |
| The number of complaints received due to the lack of usefulness and relevance of data |
GuidelinesExamplesDefinitons
The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation
| Guidelines: | Scenario: |
|---|---|
| Define the content of the information object based on the user requirements (as required by the task at hand) and also considering all other compliance requirements so that the information is relevant and legitimate | (1) Customer invoice should contain information for the customer to understand his liability and for the delivery person to understand the point of delivery and the tax department to verify the applicable tax amount. |
| Regularly monitor the changes to the internal operational environment ( business process changes etc) and find out what are the new information requirements emerge due to the changes, and provide for them by amending the information structures | (1) Time stamp became an important attribute for GRNs (goods receipts notes) when Lean manufacturing started as all raw materials are expected to receive by six hours before production (GRN-record, and the time stamp -attribute) |
| Regularly monitor the changes in the external environment find out the new information requirements emerge due to such changes and provide for such data needs | (1) Competitors' rates have become important to price the existing products during the recession period since the traditional costing method does not give a competitive price. |
| Regularly check with knowledge workers to find out how their operations/decisions can be performed better with new data available to them and provide for such data in the information system | (1) An hourly working progress report is useful in identifying the bottlenecks in production lines and balance the lines |
| Monitor and measure the user satisfaction about the information provided | (1) User satisfaction survey |
Validation Metric:
| How mature is the process to maintain usefulness and relevance of data |
These are examples of how the characteristic might occur in a database.
The Definitions are examples of the characteristic that appear in the sources provided.
| Definition: | Source: |
|---|---|
| 1) The Characteristic in which the Information is the right kind of Information that adds value to the task at hand, such as to perform a process or make a decision.
2) Knowledge Workers have all the Facts they need to perform their processes or make their decisions. |
ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing. |
| 1) Can the information process be adapted by the information consumer?
2)Can the information be directly applied? Is it useful? 3) Does the information provision correspond to the user’s needs and habits? |
EPPLER, M. J. 2006. Managing information quality: increasing the value of information in knowledge-intensive products and processes, Springer. |
| Relevance of data refers to the extent to which the data meets the needs of users. Information needs may change and is important that reviews take place to ensure data collected is still relevant for decision makers. | HIQA 2011. International Review of Data Quality Health Information and Quality Authority (HIQA), Ireland. http://www.hiqa.ie/press-release/2011-04-28-international-review-data-quality. |
| Relevance is the degree to which statistics meet current and potential users’ needs. It refers to whether all statistics that are needed are produced and the extent to which concepts used (definitions, classifications etc.) | LYON, M. 2008. Assessing Data Quality , Monetary and Financial Statistics. Bank of England. http://www.bankofengland.co.uk/ statistics/Documents/ms/articles/art1mar08.pdf. |
| The data includes all of the types of information important for its use. | PRICE, R. J. & SHANKS, G. Empirical refinement of a semiotic information quality framework. System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on, 2005. IEEE, 216a-216a. |
| 1) Intrinsic: The extent to which the information is new or informative in the context of a particular activity or community.
2) Relational Contextual:The amount of information contained in an information object. At the content level, it is measured as a ratio of the size of the informative content (measured in word terms that are stemmed and stopped) to the overall size of an information object. At the schema number of elements in the object level it is measured as a ratio of the number of unique elements over the total. 3) The extent to which information is applicable in a given activity. 4) The extent to which the model or schema and content of an information object are expressed by conventional, typified terms and forms according to some general-purpose reference source. |
STVILIA, B., GASSER, L., TWIDALE, M. B. & SMITH, L. C. 2007. A framework for information quality assessment. Journal of the American Society for Information Science and Technology, 58, 1720-1733. |
| 1) Data are applicable and useful for the task at hand.
2) The quantity or volume of available data is appropriate. 3) Data are of sufficient depth, breath and scope for the task at hand. |
WANG, R. Y. & STRONG, D. M. 1996. Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 5-33. |
Data freshness
| Characteristic Name: | Data freshness |
| Dimension: | Currency |
| Description: | Data which is subjected to changes over the time should be fresh and up-to-date with respect to its intended use. |
| Granularity: | Element |
| Implementation Type: | Process-based approach |
| Characteristic Type: | Usage |
Verification Metric:
| The number of tasks failed or under performed due to lack of data freshness |
| The number of complaints received due to lack of data freshness |
GuidelinesExamplesDefinitons
The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation
| Guidelines: | Scenario: |
|---|---|
| Identify the natural factors which creates a particular data obsolete | (1) A seasonal change may impact the customer's food preferences. (2) Customers who are students may change their addresses frequently. |
| Considering the above factors plan for data refreshing activities by specify the frequency of refreshing the data elements and adhere to the plan. | (1) Customer contact information should be refreshed annually. |
| Identify the master data that may change over the time but may be used in longitudinal analysis. | (1) Name of customer in 2001 is ABC (PLC) Ltd, after a merger in 2006 its name is XYZ (PLC). This customer is an ongoing customer in the customer master file |
| For such master data maintain longitudinal versions with time a stamp in such a way they can be linked in longitudinal analysis | (1) 2001-2005: ABC (PLC) (2) 2006-20012: XYZ (PLC) |
Validation Metric:
| How mature is the process for ensuring data freshness |
These are examples of how the characteristic might occur in a database.
| Example: | Source: |
|---|---|
| let us consider two databases, say A and B, that contain the same data. If at time t a user updates data in database A and another user reads the same data from database B at time t' (t < t' ), the latter will read incorrect data. If t and f are included within the time interval between two subsequent data realignments | C. Cappiello, C. Francalanci, and B. Pernici, “Time-Related Factors of Data Quality in Multichannel Information System” in Journal of Management Information Systems, Vol. 20, No. 3, M.E. Sharpe, Inc., 2004, pp.71-91. |
| currency indicates how stale is the account balance presented to the user with respect to the real balance at the bank database. | V. Peralta, “Data Freshness and Data Accuracy: A State of The Art”, Instituto de Computacion, Facultad de Ingenieria, Universidad de la Republica, Uruguay, Tech. Rep. TR0613, 2006. |
| Consider an air traffic control center which receives data from several controller stations. To regulate air traffic, the traffic control center has to cope with uncertain data.Thus, the decision process must balance the delaying receiving more accurate data of airplane positions and the critical period of time in which an“effective” decision must be made to regulate traffic; | B. Pernici, “Advanced Information Systems Engineering” in proc. The 22nd International Conference, CAiSE, Hammamet, Tunisia, June 2010. |
The Definitions are examples of the characteristic that appear in the sources provided.
| Definition: | Source: |
|---|---|
| A measure of the rate of negative change to the data. | D. McGilvray, “Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information”, Morgan Kaufmann Publishers, 2008. |
| Is the information upto-date and not obsolete? | EPPLER, M. J. 2006. Managing information quality: increasing the value of information in knowledge-intensive products and processes, Springer. |
| Data is accurate if it is up to date – anti example: “Current president of the USA: Bill Clinton”. | KIMBALL, R. & CASERTA, J. 2004. The data warehouse ETL toolkit: practical techniques for extracting. Cleaning, Conforming, and Delivering, Digitized Format, originally published. |
| Currency refers to the degree to which information is current with the world that it models. Currency can measure how up to date information is and whether is it correct despite possible time-related changes. Timeliness refers to the time. | LOSHIN, D. 2001. Enterprise knowledge management: The data quality approach, Morgan Kaufmann Pub. |
| Currency refers to the degree to which information is current with the world that it models. Currency can measure how “up-to-date” information is, and whether it is correct despite possible time-related changes. Data currency may be measured as a function of the expected frequency rate at which different data elements are expected to be refreshed, as well as verifying that the data is up to date. For example, one might assert that the contact information for each customer must be current, indicating a requirement to maintain the most recent values associated with the individual’s contact data. | LOSHIN, D. 2006. Monitoring Data quality Performance using Data Quality Metrics. Informatica Corporation. |
| A datum value is up-to-date if it is correct in spite of a possible discrepancy caused by time related change to the correct values; a datum is outdate at time t if it is incorrect at t but was correct at some time preceding t. currency refers to a degree to which a datum in question is up-to-date. | REDMAN, T. C. 1997. Data quality for the information age, Artech House, Inc. |